Frequently Asked Questions [FAQs]

We have tried to think of the most popular questions asked by our customers. If you have a question that does not feature here e-mail it to us and if it is good enough we will first answer and then add it to the list.

For more specific questions relating to our trade customers, please visit our Trade Customers page

Carriage is included in most prices. There are exceptions and the Shipping & Returns page has details.

Please see the Shipping & Returns page for details.

Yes you can. We hold some colours in stock at no extra charge. If you require something else we can do that, but there may be a surcharge.

Yes we can. As we manufacture the items here, we can ‘tweak’ them to suit your needs. Our design team will be on hand to advise of any safety concerns and how best to overcome them. We can also design and manufacture to suit your needs. (There are examples on the Bespoke page).

You might be able to, but it’s probably an import. We manufacture a quality product that will last a long time. As the saying goes, ‘You get what you pay for’.

2 fixed & 2 swivel gives more control. 4 swivel will give a tighter turning circle.

Solid rubber tyres are more robust, but have no ‘give’ over rough ground.

Pneumatic tyres give a smoother ride over rough ground, but can get punctured.

Lift the handle all the way up and the brakes are on.

Neither. We have been supplying steps with the footlock for many years with no complaints. The handlock is the most common style of brake on most other steps.