Frequently Asked Questions

We have tried to think of the most popular questions asked by our customers. If you have a question that does not feature here e-mail it to us and if it is good enough we will first answer and then add it to the list.

For more specific questions relating to our trade customers, please visit our Trade Customers page.

Is carriage included?

Carriage is included in most prices. There are exceptions and the Shipping & Returns page has details.

What is the lead time?

Please see the Shipping & Returns page for details.

Can I have it in a different colour?

Yes you can. We hold some colours in stock at no extra charge. If you require something else we can do that, but there may be a surcharge.

Can you modify a product?

Yes we can. As we manufacture the items here, we can ‘tweak’ them to suit your needs. Our design team will be on hand to advise of any safety concerns and how best to overcome them. We can also design and manufacture to suit your needs. (There are examples on the Bespoke page).

I can buy it a bit cheaper elsewhere

You might be able to, but it’s probably an import. We manufacture a quality product that will last a long time. As the saying goes, ‘You get what you pay for’.

Do spares come with fittings?

Yes they do.

What castor arrangement is better, 2 fixed & 2 swivel or 4 swivel?

2 fixed & 2 swivel gives more control. 4 swivel will give a tighter turning circle.

Which would be better, solid rubber or pneumatic tyres on my turntable?

Pneumatic tyres give a smoother ride over rough ground, but can get punctured.

Solid rubber tyres are more robust, but have no ‘give’ over rough ground.

Can you supply replacement parts for turntables?

Yes we can. See the Spares and Additions page for details.

Pneumatic tyres give a smoother ride over rough ground, but can get punctured.

How do I use the brake on turntable?

Lift the handle all the way up and the brakes are on.

Can you supply inner tubes for my tyres?

Unfortunately, we do not supply inner tubes. Inner tubes can easily be damaged during fitting, and in most cases the cost of supplying and fitting a tube is comparable to the cost of a complete new wheel. For this reason, we recommend replacing the wheel rather than fitting an inner tube.

Which is the better brake on the heavy duty steps a handlock or a footlock?

We would recommend the handlock brake, as it is generally easier and more convenient to use. There is limited space beneath the first tread on heavy duty steps, which can make a footlock harder to access. The handlock is more accessible and allows the brake to be applied and released more comfortably and safely.

What makes Hyprosteps products different from other suppliers?

Hyprosteps products are manufactured in the UK from high-quality steel, offering superior strength, durability, and compliance with UK safety standards. Our focus on quality control, practical design, and customer support sets us apart from mass-produced imported alternatives.

Do you provide custom or bespoke trolleys and steps?

Yes, Hyprosteps designs and manufactures custom-made trolleys and steps to meet specific site requirements. Whether you need non-standard dimensions, load capacities, access heights, or specialised features, our UK manufacturing capability allows us to produce bespoke solutions tailored to your application.

You can find more details and submit a request here:
https://www.hyprosteps.co.uk/custom-made/

Can I order in bulk or get trade discounts?

Yes. Please visit our Trade Registration page https://www.hyprosteps.co.uk/wholesale-registration/ to register online.

What industries do you supply to?

Our products are designed for safe, reliable access across varied working environments and we supply a wide range of industries, including:

Warehousing & Distribution
Manufacturing & Engineering
Retail & Commercial Premises
Construction & Building Services
Logistics & Transport
Facilities Management
Maintenance & Utilities
Education & Public Sector

Do you offer repairs or spare parts?

Yes please visit our Spares & Additions page to browse our range https://www.hyprosteps.co.uk/category/spares-additions/